Do the Right Thing
We all know it’s important to have good customer service. Regardless of our country’s economic condition, people want to purchase products or services from companies that provide value. Good customer service brings value.
And how often do we forget about good customer service with our employees? Yes, employees are customers. They choose to work for you and make a conscious decision every day to represent your company well or fling your reputation into the toilet.
A recent post by HR Minion on how HR needs to provide good customer service was spot on. It mentioned a point that I want to emphasize…if you want your employees to leave their personal problems at the door and focus on doing their job, you need to give them the resources to do that. Here are 4 things you can do to help your employees focus on your business.
- Have a solid orientation program. Tell employees about the mission of your company and show them how what they do contributes to the success of the organization. Employees will perform well when they have pride in what they do. Pride comes from understanding how everyone’s role translates into company success.
- Conduct department training. Teach employees how to do their jobs. Whether it’s a formalized program or on-the-job training, have a process for letting your team know what is expected of them. Oh and, make sure they can actually perform the job to company standard before you turn them loose.
- Offer benefits and market them. Yes, market them! Employee benefits give people an opportunity to focus on themselves – whether it’s their health, time off, education, or whatever. It gives people resources they need outside of work so they can come back to the office and focus on their work. And since everyone’s needs are different, be sure to promote all of your company benefits so your employees will utilize all the good things they have coming to them.
- Communicate and follow-up with employees. When questions and concerns occur (and they will), listen to your employees and follow-up with answers. I’m not saying that you have to always give people the answer they want to hear…but give them an answer. After all, they deserve it.
As managers, if we follow the simple mantra of telling people what it takes to be successful, then showing them how to be successful, and removing any detractors…our employees will be well positioned to make good things happen for us. And that’s what you want, isn’t it?
The post Do the Right Thing appeared first on hr bartender.
